FAQ

To begin your rental application at Panoramic Properties, follow these steps:

1. Click 'Apply Now': Click the 'Apply Now' button on the property listing page to start your application.
2. Create an Account: You will need to create an account if you do not have one. Provide a valid email address and create a secure password - this allows you to come back and continue the application where you left off.
3. Complete the Application Form: Fill in all required fields marked with an asterisk (*). Ensure all information is accurate and complete.
4. Connect Your Bank Account: As part of the verification process, you will be asked to connect your online bank account through Verifast securely. This step helps us verify your financial information and identity. Remember, your login credentials are not visible to us and are not stored on our system.
5. Submit Supporting Documents: If additional documents are required (e.g., proof of identity, proof of income), upload them as instructed in the application form.
6. Review and Submit: Double-check all the information you’ve entered. Once you’re satisfied, submit your application.

All application data complete or incomplete is anonymized and we are unable to access it after 90 days. This is a security measure to help protect your data and personal information.  

The application provider Verifast provides a secure, encrypted connection with your bank account that sends our processing department a financial scorecard. It evaluates debit, account balance, and transaction history (payroll, government income, debt payments and rent payments) data from your bank in order to verify your income, finances, identity and payment history. 

Please note: Panoramic Properties and Verifast never see your login credentials 

After 30 days, all information becomes not identifiable and is deleted meaning Panoramic Properties and Verifast cannot access the information. Instead of providing paper copies of your bank transactions through email (which is very unsecure), you are giving us permission to view them online through this application, saving both parties time.

Yes, everything within Verifast’s system is encrypted with gold-standard security practices such as HTTPS, AES256, and is SOC 2 compliant. Our connection partners Flinks and Inverite are highly respected and secure banking platform services ensuring all data run through Trust Rentify meets the policy requirements for 99% of financial institutions across Canada and the U.S. for encryption, security and privacy compliance.

Learn more about the privacy and security of tenant data:

https://www.trustrentify.com/blog?p=trust-rentify-privacy-and-security

You may have to logout if someone else submitted an application on your device (the system remembers the last login), a required field may be missing (* indicates required), if your email was automatically filled in there may be an extra white space at the end of it that needs to be deleted or if you have completed the application fully you will not be able to go back and make edits. If you are still experiencing an issue, please call our office or email marketing@panoramicproperties.ca with details and screenshots. 

If you completed your application online and your identity and finances are verified it usually takes up to 3 business days for processing to fully review your application. If documents are required or you have to verify your identity/finances by submitting documents it can take longer to review the application as we require all documents to be attached prior to reviewing. 

If a guarantor is entered on the online application they will receive a separate set of questions to complete. Our processing department requires proof of identity and proof of income. The guarantor will be able to complete the online application and the system attaches all the related applicants together.

Please note the guarantor will be required to sign the lease if the applicants are approved.

On occasion, if the financial verification is not clear a credit check may be necessary to provide more information. For example, if you opened a new bank account there will not be enough data to provide an accurate measurement of your financial stability. 

To schedule a viewing please visit panoramicproperties.ca/view-it or any individual property page. Select the property, unit type and one of the available days/times. Alternatively, you can call our office at 1-855-371-1201 and our staff will be happy to assist you.

A viewing is required to rent from any of our properties to make sure you know exactly what you will be moving into. The photos and videos provided online may be a similar layout to the actual unit available. We cannot get photos or videos of all of our units. 

We offer in-person and virtual tour options for all of our properties, when booking a viewing online there is an option for you to select your preference. WhatsApp and Facetime are the most popular applications used to host virtual tours. Other platforms can be used as well if you do not have WhatsApp or Facetime. Sometimes our leasing team will provide a video walkthrough for your review of the exact unit that is available if we have a video recorded.

Sometimes you may see an online ad for a unit that is available but when you try to book a viewing through our website it is not available. This is because the unit has been rented and taken off our booking platform. When we change the availability on our website from available to rented it takes a while for the information to update the various advertising websites. Online ads may run for several hours after a unit has been rented depending on the platform. For example, Kijiji checks for updates 3-4 times per day while some may only check once.

Our standard lease is for an annual term.

Furnished apartments for rent can have a lease for a shorter term such as weekly or monthly.

All new tenants must perform an incoming inspection with their leasing agent to make note of any discrepancies within the unit that need to be fixed. A maintenance request is then created for our team to complete the repairs.

When a tenant has given their notice to vacate, an outgoing inspection must occur to make note of any damages to the unit. Our team compares the incoming and outgoing inspection notes to see if the damage was previously noted.

Tenants are required to give 60 days’ notice before vacating their unit in Ontario. This is needed to be done in writing before or on the first day of the month.

It is recommended to always let us know if you are planning on moving out - the more notice the better.

If a tenant does not give proper notice before vacating they are legally responsible for paying for their unit until the full 60 days is up. If a tenant ends their lease before completing their one-year lease term they are legally obligated to pay rent until the unit gets re-rented. The landlord will do their best to re-rent the unit as soon as possible, but the tenant is still obligated for the full term if it does not get re-rented within their lease term.

The most popular and recommended form of payment is TenantPay, as a new tenant, you are assigned a TenantPay number for you to add as a payee in your online banking. This allows you to set recurring payments each month. 

Rent must be paid on the 1st of each month and if you are not familiar with online banking, rent can be paid by cheque or debit which is available at some offices depending on which location you reside.

At Panoramic Properties, we do not require the first and last month's rent to be paid at the same time. If you are interested in a unit that is available 1 month from now (for example), once approved the last month's rent is required to hold that unit for you and the first month’s rent is due closer to your move-in date. We do not provide any keys until the first month's rent has been paid, this usually is done the day of or a day before your scheduled move-in date.   

Prices do fluctuate throughout the year depending on demand, and at times people can be on certain waitlists for time frames as short as a few days, to as long as a few years, so we cannot always honour prior pricing. 

It depends. Usually, renters are not responsible for repairs to their unit if they are caused by normal wear and tear. Standard wear and tear repairs are usually addressed via maintenance requests to the property manager or landlord. In some cases the tenant may be responsible for repairs if their actions clearly damaged something in the unit or common areas of the property.

​​​​​No. Landscaping and snow removal is the responsibility of the property manager or landlord. If you rent something like a house or townhouse or a garden suite, it may be desirable to manage the lawn or garden area yourself, but you are not obligated to.