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At Panoramic Properties, we work hard to ensure our residents love where they live. We believe that your home should be a safe, comfortable and well maintained place to live. In a residential complex, that translates to providing a well cared for and welcoming environment. We, in part, deliver that experience to our residents by making maintenance and repair easy. If something needs our attention or a little TLC, we make it easy for our residents to get the help they need in a timely manner. Read on to learn more about work orders, maintenance and who is responsible for what. 

Annual inspections 

We inspect all of our units each year. From the resulting inspection reports we work out our maintenance plans for the next year. We send out notices of the inspection schedule prior to coming to your unit with at least 24 hours notice of entry.

Work orders

We invite residents to submit their own work orders. We then prioritize work order requests based on their urgency. All requests we receive are addressed by our team within a reasonable amount of time. At times a request may take longer than anticipated to address if, for example, we require the assistance of sub-contractors or suppliers to make the repair, or if permission to enter is not granted by the resident.

How to make a work order request as a resident 

Our residents can place a work order request online, or, if it is an emergency work order, they can call us at 1-855-371-1201, 24/7, for assistance. Work orders are scheduled from Monday to Friday, 8 am to 5 pm. 

Work Order request form tips

Residents can visit www.panoramicproperties.ca/maintenance

to place a work order request. To enter their work order request, users select their city and then enter information on the form. The more details they provide, the better.

Residents must reference their unit number in their work order request so we know where to go. They can even add photos to the request. 

We encourage residents to grant us permission to enter their unit. This is important because if the tenant selects no it may delay the work as we'll have to call to schedule a day and time that works for them as well as our team.

Our system sends notifications once the work is completed and a review link which allows the tenant to provide feedback (this is always helpful).

What not to request work orders for

Here is what should not be included in work order requests:

• Complaints
• Upgrades
• Parking issues
• Fuses/filters (dishwasher, dryer)
• Duplicate work orders

Help with light bulbs 

Supplying and changing the light bulbs within a unit is usually the resident's responsibility. However, if the resident is unable to access the lighting, has a physical disability that prevents them from changing the bulbs, or does not have a relative/friend to ask for assistance, we encourage them to submit a maintenance request.

Emergency work orders

Sometimes a work order request is considered an emergency. Examples of emergency work orders include:

• Plumbing leaks
• Electrical outages
• Refrigerator failure
• Floods 
• Lack of heating

Please report water stains that appear on the walls or ceiling immediately.

Work orders for appliances

When placing a work order request for an appliance, please provide the model and the serial number. 

Maintenance etiquette 

There are etiquette rules for tenants and property management team members to follow for maintenance.

Tenant maintenance etiquette

Tenants are responsible for securing any pets that are in the rental unit during maintenance work. It is best to ensure the area being worked on is clean prior to entry of the maintenance team -- especially the bathroom. 

Property management maintenance etiquette

We will give you at least 24 hours notice to inform you that we are coming to do an inspection of your home, unless it is an emergency situation. 

Maintenance costs

There is no charge to repair a suite due to normal wear and tear. However, any cost to repair damages to the suite or property that the resident (or their visitors or children) causes will be charged to the resident. This includes damages to refrigerator parts (such as bottle bars or butter dishes), broken windows or torn screens, clogged toilets due to objects stuck in them, clogged drains that need snaking due to mass amounts of hair, and broken light fixtures. Our maintenance technician will take photos and inform your Property Administrator of the situation. 

Property management or resident: Who is responsible for what? 

It is the resident's responsibility to keep the inside of their home/suite clean and safe. It is the property manager’s responsibility to maintain the building and common areas and keep residents safe and secure. 

How to keep a suite/home clean and safe as a resident

It's important that residents do their part when it comes to keeping their home safe and clean. Here are some cleaning and maintenance tips:

Weekly/bi-weekly cleaning/maintenance 

It's important to thoroughly clean a home/suite regularly (weekly or bi-weekly). This includes vacuuming, moping and wiping down all surfaces with warm water, dish soap and white vinegar which will keep the home fresh and free of unwanted scents and bacteria. Drying all surfaces with a clean rag will prevent water damage and mold development. 

Daily cleaning/maintenance 

Washing dishes; doing laundry; taking out the garbage, recycling and compost daily will help you keep a home/suite free of pests, and bad smells. This is good for the tenant and their neighbours. 

Bathroom maintenance/cleaning 

We encourage residents to clean their bathrooms regularly -- especially prior to maintenance staff entering their suite as that is mandatory. 

Any leaks or cracks in the bathroom must be reported to maintenance. This is critical to prevent further water damage to the unit and the other units around it. 

We discourage the use of rough cleansers on sinks, toilets and bathtubs as they can scratch the surface and make them harder to keep clean in the long run. Liquid or paste cleanser meant for porcelain and tile will prevent mildew and bacteria from forming. 

Drain maintenance

We ask that residents do not pour grease or fat down the sink. It coats the inside of the pipe and eventually plugs it completely causing damage to the entire stack. Metal cans can be a good vessel to store grease in until it has cooled and can be properly disposed of. 

Hair, food particles, feminine products and other items that do not belong in a sink or toilet will clog the drain, causing a back up that could lead to extensive damage. We encourage residents to always have a plunger on hand and dispose of the noted items in a trash can. 

Exhaust fan use

We encourage residents to use proper ventilation when showering and cooking. This is crucial to prevent mold and mildew damage to drywall. Our units are equipped with exhaust fans for residents to use. Residents can also open windows to release moisture and bring fresh air into their home. 

Garbage, recycling and compost 

Garbage should not be stored outside the unit on the porch, balcony or patio. Dumpsters are available on all sites to properly dispose of household garbage and help residents avoid attracting pests and rodents.

Recycling should be washed, broken down and properly sorted. Bees and rodents may surround the bins if recycling is not clean, causing an unsafe environment for residents and neighbours. 

It is the tenant’s responsibility to dispose of large items such as couches, furniture or mattresses at the local waste facility. These items cannot be left in dumpsters or on the complex’s property. 

Appliance maintenance/cleaning 

We encourage residents to clean and maintain their in-suite appliances regularly to keep them in good working condition. For example, they can defrost their refrigerator annually to keep it running smoothly. When cleaning the smooth surfaces of appliances, we recommend using a mild soap solution. Residents should not use rough cleansers that are not meant for the type of appliance material as they may damage the surface of the appliance.  

Pest control 

Ants, cockroaches, bedbugs and rodents seek out warmth and food scraps. Sealing holes, cracks or openings in and around your unit can eliminate the issue. Keeping your home clean and tidy is a great preventative measure. Checking your mattress for bugs or red stains, and sealing food containers within your cupboards will prevent the spread of unwanted pests. 

If residents find pests, they should contact our Maintenance Department immediately to schedule a professional pest control company to identify and treat the issue.

We hope this guide helps you understand how maintenance and repairs happen at Panoramic Properties. 

Looking for a new apartment to call home? Panoramic Properties would love to welcome you home. Please visit our website to browse our available apartments.